Lol....you guys are too

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I'm Cuban, all of my family obviously speaks fluent Spanish. BUT, they ALL learned ENGLISH when we came here. They may have a heavy accent but, at least they can speak and understand English. My feelings are.....if you plan to live in a different country than your birth country, then learn their language and respect their beliefs/ way of life. I shouldn't have to push "1" for English on the phone.
With that said. They should still have at least links on the main site that will take them to a different language for the basics. Then ad a link to an English language school.